We are looking for a reliable and friendly IT Support Assistant to help users with accessing and using our web-based application. This is an entry-level role ideal for someone who enjoys helping others and learning on the job.
Responsibilities
- Provide basic support for users of the web-based application
- Assist users with login issues, account access, and general navigation
- Help users access data in the system
- Troubleshoot issues and escalate problems when necessary
- Provide in-office support such as access and connectivity help
- Track user issues and follow up to ensure resolution
Requirements
- Understanding of web browsers and Windows networking and troubleshooting
- Basic familiarity with Microsoft 365
- Some IT experience is needed
- Good communication and customer service skills
- Basic computer and troubleshooting knowledge
- Ability to stay organized and handle multiple requests
Benefits and Schedule
- Annual Salary of $45,000 per year
- Paid Holidays
- Health Benefits through CareFirst
- Generous Paid Time Off/Sick Leave (PTO)
- 401(k) Retirement Program (Matching)
- Scedule is; Monday - Friday 9 AM - 6 PM
If you are interested in this great opportunity, we invite you to send your resume and join our dynamic team at APT Healthcare!
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 2 years (Required)
- Computer networking: 2 years (Preferred)
- Microsoft 365: 2 years (Required)
Work Location: In person
