Helpdesk Technician I (Part-Time)

Grunley Construction Co, Inc • Part-time • Rockville, Maryland, United States • $24 - $32 / hour • 3d ago

Grunley Construction is a leading general contractor specializing in high-profile commercial, institutional, and government projects in the DMV. With a reputation for excellence, innovation, and integrity, we deliver complex construction projects that meet the highest standards of quality and safety. Our team is committed to fostering collaboration and continuous improvement, ensuring that every project exceeds client expectations. Join us and be part of a company that values professional growth, teamwork, and making a lasting impact on the communities we serve.

The Helpdesk Technician I serves as the primary point of contact for the helpdesk, offering support to end users on a range of technical issues. This role involves Identifying, researching, and resolving technical problems. Key responsibilities include responding to support requests via phone, messaging, email and in person interactions. The technician also provides entry-level remote jobsite support, including rack setup, rack decommissioning, rack delivery, and health checks. They document, track, and monitor issues to ensure timely resolutions. Utilizing experience and judgment, the technician plans and accomplishes a range of tasks and projects.

Reports to: IT Manager

Must be a U.S. Citizen

Required Education
- HS Diploma
Required Experience
- A minimum of six (6) months of Helpdesk or IT support experience is required (experience can include internship or student work experience).
Preferred Education and Experience
- A+ Certification
- Degree in Computer Science or related program
Required Knowledge, Skills & Abilities
- Strong organizational, communication, interpersonal and analytical skills
- Excellent customer service skills
- Strong attention to detail
- Ability to communicate clearly and effectively to co-workers with a wide range of technological skill levels
- Ability to work collaboratively with other team members
- Ability to work effectively with all levels of the organization
- Strong problem-solving skills including the ability to research possible solutions
- Eager to learn and offer innovative solutions to the IT team
Security Clearance
- Must be a US Citizen
- Must be able to obtain clearance access to jobsites

Responsibilities/Duties

- Set up new users in Active Directory, Office365, and performs employee conclusions
- Monitoring ticketing queue and support requests using ticketing software
- Troubleshoot and triage hardware, applications and operating system issues
- Conduct orientation for new users
- Perform jobsite support, asset management, and health checks
- Work on IT task and projects with supervision
- Perform hardware and software installation, configuration and upgrades

Hours expected to work: This is a part-time position with scheduled hours not to exceed 29 hours per week

The hourly rate range for this role will be $24.00-$32.00.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@grunley.com or by phone at 240-399-6162 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.