Overview:
Loudoun Stairs, Inc: We are a premier stair and rail manufacturing company located in Purcellville, VA, offering exceptional staircase solutions.
We are seeking an Administrative Assistant who can also provide front desk reception support. The ideal candidate is highly motivated, personable, and exceptionally organized, with the ability to manage multiple priorities in a professional and efficient manner. This individual will bring enthusiasm, strong communication skills, and a proactive attitude to help keep our office running smoothly while creating a welcoming first impression for visitors, customers, and staff.
Job Functions
- Greet walk-in customers and visitors in a friendly and professional manner
- Answer incoming phone calls and direct them to the appropriate person or department
- Respond promptly to customer inquiries via phone, email, and in person
- Monitor customer order status and provide updates as needed
- Contact customers regarding incomplete order details that may delay shipment
- Handle customer complaints and work toward timely resolution
- Match work orders to invoices and maintain accurate records
- Track company charges, refunds, and related documentation
- Maintain filing systems and process customer accounts
- Provide general administrative support to office staff and management
- Collect, sort, and distribute incoming mail
- Assist with additional office tasks and special projects as needed
Experience:
- Previous experience in an administrative role preferred
- Proficiency with Microsoft Office Suite and general office software
- Excellent phone etiquette and strong customer service skills
- Experience handling multi-line phone systems
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize responsibilities effectively
- Professional demeanor with excellent communication skills
- Experience in a manufacturing office environment is a plus
- Dependable, punctual, and team-oriented
We offer competitive pay based on experience and a great opportunity for someone looking to grow their administrative career in a professional and supportive environment. If you meet the qualifications outlined above, we encourage you to submit your resume for consideration. We look forward to hearing from you!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person
