Junior Help Desk Technician

Computer Showcase • Full-time • Bethesda, MD, US • $50k - $60k / year • 37m ago

Computer Showcase is an IT Managed Services Provider serving the Washington, DC, metro area. We offer a full range of IT services for our business clients, including cybersecurity solutions, systems monitoring, patch management, backup management, continuity planning, hardware management, software management, helpdesk support, consulting, and planning.

We seek a Junior Help Desk Analyst responsible for working directly with our clients to diagnose and troubleshoot IT hardware and software. The Junior Help Desk Analyst will handle inbound calls, emails, or other forms of communication received from our clients and provide guidance to resolve problems. The successful candidate will possess customer service skills, an ability to work independently with minimal supervision, and knowledge of various computer programs. This is an in-person position in our Bethesda office, not a work-from-home position.

Responsibilities:

Maintain/update/create Helpdesk databases, records, and inventories of hardware and software.
Answer questions regarding the network, Internet, computers, and printers.
Provide information on new facilities and services.
Respond to customer's needs by listening to and understanding the customer's problems or concerns.
Assist customers in accessing information or solving problems with the company's services or products.
Work with outside vendors in resolving technical issues.
Communicate with other help desk staff and supervisors.
Microsoft 365 administration.
Google Workspaces administration.
New endpoint preparation.
Endpoint repair.
Shipping and receiving hardware.