Administrative Support I (Bilingual Preferred)

Hub Group • Full-time • Manassas, VA, US • 3m ago

The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Essential Job Functions:

Assemble and audit route paperwork for the next day
Answer inbound phone calls
Ability to handle customer issues
Contact vendors on inbound damage or replacement orders
Respond to email in a timely manner
Address pending orders
File paperwork
Strong customer service skills required
Act in a professional and an appropriate manner
Assist in the processing of inbound delivery teams
Monitor the delivery routes of the course of your shift
Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
Call customers to obtain their feedback regarding their delivery experience
Assist in the completion of POD packets that are available at the warehouse
Responsible for the closing reports on a nightly basis
Works well without direct supervision, professional demeanor, strong communication and customer service skills
Process daily working orders, respond to Logistics Coordinator their status
Answer inbound phone calls from customers and delivery teams
Print Pull Sheet and Mark Live Daily in warehouse
Responsible for finding and submitting requested EPODs
File all documents as needed
Accountable and reliable
Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
Process and prepare freight for shipments/returns to vendors (RTVs)
Assit with daily warehouse functions as needed
Update inventory â€“ daily/weekly/monthly as required
Route monitor and remotely assist delivery and installation teams as needed
Accurately update orders for billing as needed
Answer inbound phone calls as neededAny other duties and responsibilities as assigned.

Minimum Qualifications

High school diploma or equivalent, post high school education a plus
Proficient in Microsoft Office â€“ Word, Excel, etc.
Prior customer service experience preferred
Strong written and verbal communication skills
Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
Must be able to work evenings and Saturdays
Pass pre-employment background check
Maintain professional and safe work environment
Skills: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask

Shift: Open availability from open 7am to close at 7:30pm Monday - Saturday. The off day will be discussed later on.

Pay: $16.42/hr

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Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .