Assistant Front Office Manager

The LINE, The Ned (US) & Saguaro Hotels • Full-time • Washington, District of Columbia, United States • $57k - $60k / year • 4d ago

Benefits:

Health insurance
401(k)
401(k) matching

Who We Are…
The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

The Property…

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At The LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

At the LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter.

The Role…
We are seeking a dynamic Assistant Front Office Manager to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

Essential Functions & Responsibilities

Greet every guest with a smile and maintain eye contact
Must be courteous and gracious, maintaining a professional demeanor at all times
Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
Supervises daily front office functions to ensure courteous and professional guest service levels
Resolve guest complaints in a satisfactory manner
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
Assist in scheduling front office staff appropriate to forecasted business levels, when needed
Follow up with front office staff on daily shift and individual duties
Provide verbal instruction and guidance compliant with the company’s policies and standards
Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
Responsible for maintaining front office/lobby appearance while on duty
Maintain proper collateral and supply inventory to support all appropriate front office activities
Coordinate relocation of guests when necessary
Maintain proper operation of all aspects of our Property Management System
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental and administrative meetings as requested
Play an active role in recruitment, interviews, onboarding and training
Play an active role in your department’s development and engagement
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings

Knowledge, Requirements and Skills

High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities/ability to multi-task

Working Conditions/Environment

1. The noise level in the work environment is usually moderate

2. The person having this responsibility may have to lift up to 50lbs on an occasional basis

3. The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for three (3) hours per day.

4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position

5. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Our Doors Are Yours to Open

The LINE, Ned US and Saguaro portfolio is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.

Compensation & Benefits

We offer competitive wages and benefits while fostering diverse and inclusive work experience.

Benefit Summary:

Medical/Dental/Vision /Short Term Disability- eligible 1st day of the month following hire date
Employee Assistance Program
401(k)- company matches 50 cents on the dollar up to the lesser of 3% of annual salary or $3,000
Pet Insurance
Paid time off
10 Holidays
Complimentary Daily Meals and much more