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Member Engagement Associate

National League for Nursing • Full-time • Washington, District of Columbia, United States • $50k / year • 1m ago

TO APPLY:

Please include cover letter, resume, and salary requirements in application.

POSITION DESCRIPTION

TITLE: Member Engagement Associate LEVEL: Exempt

REPORTS TO: Membership Director HOURS: Flexible 35 hours/week, 4 day work week

GENERAL SUMMARY:

Founded in 1893, the NLN is the oldest nursing association in the US with 45,000 individual and 1,000 agency members (schools of nursing). We seek an energetic, customer-focused, and technically adept associate to join the membership department. Reporting to the Director of Membership, this position will help build and sustain member relationships, perform proactive outreach to support recruitment and retention efforts, maintain member records, provide frontline customer service by responding to emails and phone calls, and coordinate the NLN Ambassador program.

DUTIES AND RESPONSIBILITIES:

Member/Customer Support

Respond to member emails and phone calls:
Assist members with login assistance
Process demographic updates and correct member records
Merge duplicate records
Provide invoices and other billing support
Process membership renewals sent via email, fax, phone
Complete quarterly data integrity checks on agency member and nonmember records

Recruitment & Retention

Perform regular, ongoing outreach to members to inquire about their membership experience and ensure they are satisfied with and understand their member benefits.
Assist new members through follow-up emails/phone calls to ensure they are thoroughly onboarded.
Conduct research and compile an ongoing list of possible member leads
Assist with billing and conduct follow-up emails and phone calls with lapsed members

NLN Ambassador Program

Maintain list of active Ambassadors
Onboard newly appointed Ambassadors
Coordinate Ambassador announcements and communications, including compiling and sharing engagement opportunities across the NLN
Moderate the NLN Ambassador community on NLN Connect
Work across departments to compile and share opportunities for Ambassador engagement
Collect and maintain metrics about the program to help with evaluating programmatic success

QUALIFICATIONS:

Bachelors degree required.
Minimum two years’ experience in a similar role and office environment.
Excellent customer service, written, and verbal communication skills.
Experience with MS Office apps and databases, particularly with iMIS.

Able to plan and organize work, function independently, and manage multiple tasks. Must be able to anticipate project needs, discern work priorities, and meet deadlines. Strong organizational skills, particularly regarding accuracy and attention to detail. Excellent communication skills, including verbal and written communications. Excellent interpersonal skills both in person and by phone, with high professionalism. Competence or willingness to become competent in software, databases, and spreadsheets. iMIS experience preferred.

TO APPLY:

Please include cover letter, resume, and salary requirements in application.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits: