Case Management Specialist 1

National Center for Missing & Exploited Children • Full-time • Alexandria, VA 22314 • 1w ago

National Center for Missing & Exploited Children
Position Description

TITLE: Case Management Specialist I
LOCATION: Alexandria, Virginia
DATE REVISED: July 2016
FLSA: Non-exempt
DIVISION: Missing Children Division (MCD)
DEPARTMENT: Case Management Services

TRAVEL REQUIREMENT:
None

HOURS and SCHEDULE:
This position requires evening and weekend shifts or may be assigned to an on-going evening shift. Monday – Friday, 2pm to 10pm (for evening shift position) or 9:00am to 5:30pm (for day shift position) (37.5 hours within five (5) days per week); unless otherwise required or approved by management.

SUPERVISION RECEIVED:
Works under the general supervision of the Supervisor, Case Management Services

SUPERVISION EXERCISED:
None

RESPONSIBILITY FOR PUBLIC CONTACT:
Daily contact requiring courtesy, discretion, and sound judgment

LICENSING AND CERTIFICATION:
Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.

GENERAL DESCRIPTION:
Position is responsible for the overall support functions for Missing Children Division to include updating case-management files in the NCMEC and NamUs systems, media-ready certification, make case contact with guardian and law enforcement investigators and prepare progress and recovery reports, typing general correspondence, and supporting Case Manager duties on assigned cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position requires the ability to access and use NCIC/NLETS data after successfully completing VCIN certification
Responsible for support functions detailed in the Procedures and Operations Manual
Respond to requests for information, assistance, and searches from both within and outside the organization
Assess and assign cases as directed by the Vice President, Missing Children Division
Responsible for the daily updating and data entry of missing children files in NCMEC and NamUs systems
Provide quality control and procedure compliance of the missing children files in NCMEC and NamUs
Prepare cases for media-ready certification, including assigned children missing from care cases. Maintain bio/contact information and update as needed. Revise posters as needed and provide revised posters to law enforcement, parents, guardians, case managers, case analysts, photo imaging and photo distribution
Provide quality control and procedure compliance of media-certification process
Manage distribution of age-progression photos and materials to families, NCMEC staff, and outside agencies
Process recovered or resolved cases and ensure the integrity of the NCMEC and NamUs database
Make initial and follow-up case contact with parents, guardians and law enforcement investigators for children missing from care cases
Provide parents, guardians and law enforcement with preliminary information regarding NCMEC resources and services for children missing from care cases
Verify existence of police report and NCIC entry concerning missing children cases and provide follow-up technical support and assistance to parents, guardians and law enforcement for children missing from care cases
Ensure that media packages are expeditiously forwarded to parents, guardians and law enforcement agencies for children missing from care cases
Prepare progress and resolution reports on assigned children missing from care cases
Perform functions of typing, filing, photocopying and answering the telephone
Provide correspondence support for Missing Children Division management
Perform required media recovery notifications
Must be able to work evening and weekend shifts
Promote a professional image
Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner
Conform with and abide by all regulations, policies, work procedures, and instructions
Respond promptly when returning telephone calls and replying to correspondence and faxes
Provide demonstrations of technology and conduct visitor tours, as needed

EDUCATION AND EXPERIENCE:

Bachelor's degree in Criminal Justice, Psychology or related discipline; or equivalent combination of education and work experience.
One (1) year of hotline/casework experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of word processing and database programs and applications
Excellent written and oral communications, interpersonal, organizational, and general-office skills
Typing speed of 30 wpm with no more than 4 errors
Bi-lingual English/Spanish language skills preferred
Adaptability, flexibility and ability to work as part of a team or in an individual capacity
Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information