Public Facilities Scheduling Specialist (Program Specialist I, Grade 18)

Montgomery County Government • Wheaton, Maryland, United States • $60.51k - $84.10k / year • 2m ago

About the Position

The expected salary range for this role on hire is $60,513to $84,099.

WHO WE ARE

The Office of Community Use of Public Facilities (CUPF) works with community groups and individuals to plan for, and issue permits for, use of space for events and programs in public schools, including ball fields, located in the County as well as County government buildings and libraries.

WHO WE ARE LOOKING FOR

The Program Specialist I (Download PDF reader) position will primarily coordinate use of schools, ball fields, government buildings and the Silver Spring Civic Building by County groups and citizens.??This involves interfacing with MCPS/County government staff and citizen/community/ school-based groups/individuals to assess needs and logistics, and to develop an appropriate match between facilities available and the group/individual's needs.

An incumbent in this position applies skill in problem solving, managing conflicting demands, and ensuring users are apprised of, and comply with, guidelines, policies and procedures for use of space as established by the Interagency Coordinating Board (ICB), all of which require a high level of administrative and organizational skills.

The position will schedule use of facilities by accurately applying and collecting fees, executing facility use agreements and permits, and entering pertinent information into the CUPF scheduling system.

Primary roles include interfacing with/assisting community members in planning/scheduling the use of the County's public facilities and athletic fields for activities and interfacing/coordinating with school and other facility liaisons.

What You'll Be Doing

Duties include but are not limited to:

Performing database searches; identifying staffing and scheduling requirements; ensuring requirements are met; explaining conditions of use to user groups

Entering data into a system; accurately configuring costs; assessing the appropriateness of user requests

Providing direct support to customer questions and requests for assistance using scheduling software for facility reservation and account creation

Assisting community groups in planning for their events and activities; scheduling and confirming space utilization

Resolving issues and problems between facility personnel and user groups

Preparing correspondence and documentation, as needed

Work is performed under the general supervision of a higher-level employee and is reviewed for program effectiveness.

To ensure a positive workplace and to comply with federal, state and County laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe.

Minimum Qualifications

Experience: One (1) year of professional experience in providing work directly involving work directly involving scheduling/managing the usage of public facilities or event planning.

Education: Graduation from an accredited college or university with a bachelor’s degree.

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria, Interview Preferences

All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated “Qualified,” placed on the Referred List, and may be considered for an interview. Employees meeting minimum qualifications who are the same grade or higher will be placed on the Referred List as a “Transfer” candidate and may be considered for an interview.

Preference for interviews will be given to applicants with experience in the following:

Demonstrated experience working with the public in a high-volume customer service setting.
Demonstrated experience in helping to mediate complaints, disputes and scheduling conflicts
Demonstrated experience working with the staff of different departments or agencies in a collaborative manner.
Demonstrated experience using automated systems, including Microsoft Office Suite, Outlook, VSI-RecTrac.
Demonstrated experience scheduling events, programs, and/or facility usage.

If selected for consideration for a position, you may be required to provide evidence that you possess the knowledge, skills and abilities indicated on your resume.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

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