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LOA Case Manager I

CVS Health • Full-time • Washington, District of Columbia, United States • $18 - $42 / hour • 1m ago

Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience
Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations
Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations
Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review
Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely
Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies
Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy
Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave
Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration
Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first
All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team
A strong commitment to Customer Service as exemplified by behaviors and disposition
Ability to work independently and as part of a team environment
Excellent written, verbal and listening skills to reflect a friendly, positive disposition
Demonstrated ability to maintain work in the strictest of confidence
Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
Strong organizational and data entry skills with a strict attention to detail
Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision
Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally
Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer
Demonstrated ability to multi-task while consistently meeting deadlines
Proficiency with MS Office Products
Regular and predictable attendance is required
Minimum internet connection of 25 Mbps download speed and 3 Mbps upload speed required

Required Qualifications:

1+ year of customer service or office experience

Preferred Qualifications:

FMLA, State Leaves, Disability, or HR experience

Education:

High School Diploma or GED

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.