Retail Assistant Store Manager

Costello's Ace Hardware • Full-time • Sterling, Virginia, United States • $18 / hour • 4d ago

Benefits Include:

Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
Company Paid Life Insurance
Flexible Spending Account “FSA”
Dependent Care FSA
Generous Vacation Time
Personal Time
6 Paid Holidays
Generous SPIFF Plans
401(k) Plan
Company Contribution to Retirement Savings Plan
Company Paid Life Insurance
Generous employee discount programs
Flexible Schedules
Paid Training

Job Functions:

The Assistant Manager is responsible for assisting the Managing Partner in the day-to-day operations of the store.
They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. As part of management they continually contribute to the growth and development of the management team and store associates. Live the Costello’s Vision “To be recognized in the communities we serve, as the most helpful, friendly problem solvers on the planet.”

Accountability

Hold Associate Staff Accountable to Their Responsibilities and Company Standards
Staff Development and Training

Customer Service

Sales Observational Checklist
Address and Handle Customer Complaints
Daily Monitoring of E.C.E.T
Mystery Shops
Helpful 101

Inventory Standards

Marketing Ads are Set and Removed
RSO Compliance
In Stock of Ad Bulletins
A/B Outs Reports (Overall Store’s In Stock and Signage Position)

Communication

Communicate Sales Goals with Staff
Communicate Company Announcements with Team

Store’s Financials

Sales TY vs LY vs Plan
Margin % TY vs LY vs Plan
Payroll % to Sales TY vs Plan

Merchandising functions:
Aisle Assignments

Company Standards are Followed
Aisle Recovery

Inventory Reports

Mango
New Item
Negative On Hands
A & B Outs Report….Shooting Outs
ICE/Discontinued Report

POG Standards

Company Plano-gram and Program Updates
Product Recalls
Overall In Stock Standards
Clip Strips and Wing (Side)Panels
100% Shelf Labeled
GCFV

End Cap and AD Presentation

Follow Company Standards
Signed , Full, and Impactful (like a billboard)
Filled with Promo and Non-Promo Items
Work with Store Manager on AD Bulletins
RSO Compliance

Signage

Marketing Ad Events are Set and Removed According to Marketing Calendar.
Weekly Price Changes
Review Daily Exception Reports

B2B

Monitor and Grow New and Old Accounts (MCR)

Operations functions:
Receiving

Packing Slips are Faxed and Mailed
Stockroom and Basement Standards Maintained
Processing Damages (ACE and Vendor)

Front End

Buyer’s Zone Ready for Business
Register Lanes are well stocked
Cashiers Adhere to Company Policies and Procedures
Inviting, Clean, and Uncluttered
Store Use and Pilferage Log
ACE Rewards

Facilities & Maintenance

Bathrooms are Cleaned Daily
Floors are Maintained and Kept Clean
Overall Maintenance of the Building’s Lighting and Safety
Interior/Exterior Maintenance

Training

Associate Training Program
Skill Matrix Training Board
Forklift Training
Mystery Shops
Communication Board

HR/Office Paperwork

New Hire Employee Paperwork
Employee Reviews (w/Store Manager)
Employee Personal Files
Company Handbook
Store Supplies and Employee Vests

Schedule

Management and Employees Schedule

Inventory Process

Prepping the Store and Day of Inventory

Other Requirements:

Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
Greet every customer you make eye contact with, anywhere in the store
Answer customers’ questions and provide information on procedures and policies
Be at your workstation on time
Be “customer ready” whenever you are on the stage/sales floor
Maintain awareness of all promotions and advertisements
Recommend related items when appropriate and execute S.A.L.E.S. process
Keep your area of responsibility neat, clean, stocked and priced properl
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Offer a carry-out if appropriate
Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
Address all safety concerns immediately
Advise store management of any pricing errors
Advise store management anytime you say "no" to a customer
Take initiative to learn product knowledge
Take initiative to learn selling skills
Perform other tasks as asked by store management

Physical Requirements

Essential Physical Ability Frequency Requirement

Walking Frequent Flat surfaces from point to point

Standing Constant All work performed on feet

Sitting In-frequent Paperwork in office

Stooping Frequent To pick up cartons at floor level

Reaching Frequent To a height of 6 feet

Lifting Frequent Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity Frequent Must be able to use at least one hand to operate register and complete paperwork.

Pushing / Pulling Frequent Move hand jacks from place to place

Carrying Frequent Up to 50 lbs., up to 10 feet, occasionally more

Climbing In-frequent Stairs in storage rooms; ladders

Vision Constant Read labels, recognize boxes, safety in working

Hearing Constant Safety signals

Reports to: Managing Partner

Job Type: Full-time

Pay: From $18.00 per hour

Benefits: