Customer Service Representative

Ashley Home Store • Full-time • Waldorf, Maryland, United States • $15 / hour • 8h ago

Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!

You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.

About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Benefits of working for us!

We offer National Health, Dental, and Vision coverage
Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
401(k) Profit-Sharing Plan
Recognition and reward programs
Paid Sick Days
Paid Vacation, Holidays (Thanksgiving and Christmas)
Employee Assistance Program

Our prices are already low, but why not more! Generous Employee Discount

Job Responsibilities:

Enter customer orders into the system accurately and completely
Process payment to proper accounts
Responsible for security of cash and other legal tenders
Prepare daily deposits in accordance with Company policies and procedures
Answer incoming calls and respond to customer queries in a timely and courteous manner
Schedule deliveries that are convenient for the customers and comply with company procedures
Maintain all open orders and courteously communicate status with customers
Work daily reports according to Company requirements
Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
Assist Office Manager when needed

As a Retail Office Associate, you must:

Have a High School diploma or GED
Have strong business acumen and Excellent verbal and listening skills
Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
Strong interpersonal and human relations skills
Proven analytical and problem-solving skills
Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
Be able to lift/ move up to 25 pounds, regularly
Being bilingual is a plus

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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