IT Assistant

Optimal Satcom Inc • Full-time • Herndon, Virginia, United States • $40k - $70k / year • 3m ago

IT Assistant

Optimal Satcom, Herndon, VA, USA

About Us

Optimal Satcom is the world's leading provider of enterprise systems for satellite capacity management. Our cutting-edge products and services are trusted by the most demanding clients globally, including the US Department of Defense, US State Department, various civilian government agencies, foreign governments, NGOs, and many of the world's largest satellite operators and service providers. With our solutions held in the highest regard worldwide, we are committed to maintaining our position at the forefront of satellite communications technology.

We provide excellent benefits with company-paid medical, dental, vision, short-term and long- term disability insurance; and a top-notch 401K plan with company matching contributions. The job offers attractive pay commensurate with experience, qualifications and performance, as well as performance-based incentives and bonuses.

We are based in Herndon, VA which is in the Northern Virginia suburbs of Washington, DC.

Position Overview

We are currently seeking an enthusiastic and detail-oriented entry-level IT Assistant to join our team. You will assist with maintaining our IT infrastructure and provide technical support to our internal software development and products teams. This role offers excellent opportunities for professional growth and hands-on experience in a fast-paced technology environment.

This job posting is for an immediately open position and requires in-person presence at our offices in Herndon, VA. This is a full-time salaried position working Monday-Friday, with occasional evening and weekend work.

Key Responsibilities

Provide first-level technical support to employees, addressing hardware, software, and network issues
Assist in setting up and maintaining workstations, including installation and configuration of operating systems and software
Configure, maintain, and troubleshoot network equipment including switches, routers, and firewalls
Monitor network performance and security through firewall management and log analysis
Implement and maintain network security policies and protocols
Help manage user accounts, access permissions, and security protocols
Support basic network troubleshooting, firewall configuration, and maintenance tasks
Assist with Linux system administration and basic scripting tasks
Assist with Windows system administration, Active Directory management, and PowerShell scripting
Assist with VMware hypervisor and virtual machine configuration and management
Maintain accurate documentation of technical issues and solutions
Collaborate with senior IT team members on various projects and implementations
Assist in inventory management of IT equipment and supplies

Additional Requirements

Must be a United States citizen
Must be able to pass a comprehensive background check and reference check
Must maintain confidentiality and adhere to company security protocols
High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred
0-2 years of relevant IT support experience

Beneficial Technical Skills

Knowledge of Windows and Linux operating systems
Proficiency with Microsoft Office Suite
Hands-on experience with network equipment configuration (switches, routers)
Basic understanding of computer networking concepts and protocols
Experience with enterprise-level firewall systems and knowledge of firewall administration and network security principles
Experience with network and security monitoring and troubleshooting tools
Experience with help desk ticketing systems such as JIRA
Experience in a corporate IT environment

Beneficial Professional Skills

Excellent problem-solving and analytical skills
Strong verbal and written communication abilities
Ability to work both independently and as part of a team
Dependable and reliable
Ability and enthusiasm for learning new technologies
Ability to multitask in parallel on several assigned tasks and precisely follow detailed instructions
Ability to periodically work during evenings and on weekends

How to Apply

Please apply here, or submit your resume, cover letter, transcript, and any relevant certifications to jobs@optimalsatcom.com or at https://www.optimalsatcom.com/working-with-us/.

Optimal Satcom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Compensation Package:

Performance bonus
Yearly pay

Schedule:

Monday to Friday

Application Question(s):

Are you a US Person (US Citizen or US Permanent Resident, or on another status that permits you to work legally in the USA without submitting an application to USCIS?

Ability to Relocate: