Front Desk Receptionist/Scheduler/Office Assistant

Live.Balanced.Life, LLC • Part-time • Clarksville, MD, US • $20 - $25 / hour • 2w ago

Our office

Live.Balanced.Life.LLC is a thriving psychotherapy office in Clarksville, Maryland (near Columbia). Our mission is to become one of the top go-to trauma providers in the DMV. Currently we are seeking a FT employee to manage our front desk. Our ideal candidate may be retired or semi-retired, someone changing careers, or someone who is passionate about healthcare administration and whose career goal is to run a healthcare practice/clinic. The ideal candidate needs to have some flexibility. We do not offer benefits currently, but we are working towards this in the next 6 months. This is an opportunity to grow with the company, especially if you are a new graduate/or changing careers with a goal to becoming an Office Manager. We welcome and invite you to become a part of a warm, friendly, passionate team!

Education and Experience

Minimum of High School diploma/some college.
Asc/BA in Healthcare Administration is a plus.
2-3 years' experience working in a professional, medical, or mental health office environment with direct customer service.
Social media experience a plus.

Specific Skills

Strong interpersonal and relationship building skills.
Customer focused and ability to communicate kindly even when under pressure.
Strong written and verbal communication.
Must possess excellent organizational skills.
Needs to have attention to detail, be able to multitask and perform job duties in a timely manner.
Strong computer skills-with at least a working knowledge of Microsoft suite.

Who We Need

· Someone who is dependable, efficient, detailed oriented and consistent.

· A studious, friendly, detailed oriented person.

· Can work on their own initiative and prioritize work.

· Has experience working in a medical office setting.

· Someone with patience to interface with insurance companies.

· Has some billing experience but not needed for billing.

· Someone who can handle pressure and remain polite when dealing with clients.

· Someone who is comfortable with computer/electronics.

· Someone who can be productive in a routine setting but understand that the work environment is fluid.

· Someone who understands the revenue cycle and has some idea about data mining.

Pay Scale

$20-25/per hour

Responsibilities

Greet and assist patients upon arrival, ensuring a welcoming atmosphere.
Schedule appointments and manage the front desk operations efficiently.
Maintain accurate medical records and handle patient inquiries with professionalism.
Utilize Microsoft Office and EHR systems for data entry and management.
Ensure compliance with HIPAA regulations and maintain confidentiality of patient information.
Collaborate with medical staff to streamline office processes and enhance patient service.
Scheduling patients in our electronic medical record.
Answering phone calls.
Uploading new patient's paperwork and information into the electronic medical record.
Completing statistics and metrics.
Maintaining a clean work environment (cleaning therapy equipment, stocking and organizing materials, wiping down mat tables).
Aiding therapists as needed with patient needs such as guarding for patient safety and assisting with physical lifts to help transfer patients on and off equipment.
Health insurance verification and treatment authorizations.
Collect patient co-payments and co-insurance payments.
Experience with Google Docs and Google sheets.
Experience working with people with physical and mental disabilities or the desire to work with this population.