Join our team and help create unforgettable guest experiences!
We’re looking for a dedicated and service-driven Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest service, and ensuring smooth and efficient front desk operations.
Job Summary:
As the Assistant Front Office Manager, you will play a key role in delivering first-class hospitality by ensuring every guest’s arrival, stay, and departure is seamless and welcoming. You’ll lead and support our front desk team, help manage operations, and contribute to guest satisfaction, compliance, and financial goals.
Key Responsibilities:
- Lead and support guest service agents with clear communication and direction
- Greet guests warmly, check them in and out efficiently, and provide helpful local information
- Handle payments, verify credit card authorizations, and maintain an accurate cash drawer
- Resolve guest issues and complaints with professionalism and tact
- Manage incoming calls, messages, and guest requests promptly
- Maintain a calm and professional demeanor in high-pressure or emergency situations
- Uphold brand standards, policies, and procedures
Qualifications:
- High school diploma required; college degree preferred
- Minimum 1 year of customer service experience in hospitality or related field
- Strong verbal and written communication skills
- Ability to handle stressful situations with diplomacy and patience
- Comfortable with basic math and computer systems (PMS experience a plus)
- Ability to stand and perform front desk duties for extended periods
- Proven ability to lead, support, and motivate a team
What We Offer:
- Career development and training opportunities
- A positive and inclusive work environment
- Competitive salary and benefits package
- Opportunity to work with a respected hotel brand
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
