The Part-Time Customer Service Representative (CSR) is the first point of contact for customers and plays a key role in delivering exceptional service. This position is responsible for answering calls, managing customer inquiries, scheduling service appointments, assisting technicians with customer needs, and providing general office support.
This is a part-time position requiring availability during daytime and evening hours. The CSR will also support sales and marketing initiatives to help grow our customer base.
Key Responsibilities
Customer Service & Scheduling
- Answer incoming phone calls and respond to customer inquiries in a professional, friendly manner
- Schedule and manage customer care plan appointments
- Coordinate service calls with technicians to ensure timely responses
- Provide customers with service updates and appointment reminders
- Handle customer complaints or concerns with patience and problem-solving skills
Administrative Support
- Maintain accurate customer records in the company database
- Assist with invoicing, payment processing, and basic office tasks
- Manage and organize daily service schedules
- Follow up with customers post-service to ensure satisfaction and conversion
Technician & Team Support
- Communicate with technicians to relay customer needs and service requests
- Ensure technicians have the correct customer information before service visits
- Assist with inventory tracking and ordering office supplies as needed
Sales & Marketing Support
- Assist with promotional campaigns and customer outreach
- Help maintain Kasper Mechanical’s online presence through review reputation response and other marketing efforts
- Promote our customer care plans and financing options to interested customers
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
People with a criminal record are encouraged to apply
Work Location: In person
