Customer Service Assistant (Administrative Assistant)

Prince William County Government • Part-time • Woodbridge, Virginia, United States • $17 - $38 / hour • 3m ago

JOB
Introduction: The Department of Parks and Recreation is seeking energetic and dynamic individuals to provide high-level customer service at the Sharron Baucom Dale City Recreation Center and Chinn Acquatics & Fitness Center. Our facilities are demanding, fast-paced, and multi-tasking environments. Interested candidates must be highly motivated and self-directed but able to work within a larger team structure. Various duties include directly engaging customers, providing clear and accurate information (that changes regularly) across all program departments in response to customer inquiries both in-person and over the phone, processing program registrations and transactions, handling cash, and other duties as needed for daily center operations. Hourly Payrate: $17.99Please note: This is a PART-TIME non-benefitted position and requires flexibility. The work schedule will vary to include mornings, days, evenings, weekends and holidays. Hours can vary between 5:30am to 9:30pm.

EXAMPLE OF DUTIES
NATURE OF WORKIncumbents perform routine office support or customer service functions following established and specified procedures. Responsibilities may include faxing and copying documents; performing data entry; reviewing calendars to schedule appointments; reviewing documents for accuracy and completeness; and answering phones and routing calls. Incumbents perform standardized work following prescribed procedures and instructions.Distinguishing CharacteristicsThis position is dedicated to performing customer service and office support functions. Work is performed in accordance with set procedures and guidelines, and deviation from those guidelines require approval.TYPICAL CLASS RESPONSIBILITIES (These responsibilities are a representative sample; position assignments may vary.1. Responds to requests for information from the general public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff.2. Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, paperwork, invoices, forms, and/or other related information to ensure accuracy and completeness; keys information into applicable spreadsheets and/or databases.3. Receives, sorts, and distributes a variety of correspondence, deliveries, and mail.4. Files documents alphabetically, numerically, or by other prescribed methods in established filing systems; makes photocopies; and faxes documents.5. Reviews calendars and schedules appointments and/or meetings.6. Performs other duties of a similar nature or level.