Administrative Assistant

Wilson • Full-time • Ashburn, Virginia, United States • $25 - $29 / hour • 2d ago

Job Title: Administrative Assistant
Schedule: 7:00 AM – 4:00 PM
Work Model: Onsite

Job Description:
We are seeking a detail-oriented and proactive Administrative Assistant / Service Coordinator to support daily operations and field service activities. This role combines traditional administrative responsibilities with coordination of technician schedules, work order management, and KPI monitoring to ensure efficient service delivery.

Key Responsibilities:

Administrative Support

Perform routine administrative duties including answering, routing, and placing telephone calls.
Welcome and direct visitors professionally.
Handle typing, filing, faxing, and processing incoming and outgoing mail.
Order, track, and maintain office supplies.
Provide backup coverage for other administrative desks as needed.

Service Coordination & Scheduling

Schedule and dispatch daily technician work orders for repairs, ensuring clear communication of scope of work and time requirements.
Prioritize repairs and optimize technician routes to align with job requirements and efficiency goals.
Collaborate with the Service Manager and Account Management Processor to prepare the bi-weekly technician schedule.
Proactively distribute work orders each day and ensure adherence to scheduling guidelines and work order priority.
Assist in managing and recording non-productive technician time.

Operational Performance & KPI Management

Participate in daily DMB (Daily Management Board) meetings, prepared to discuss progress on key operational KPIs and improvement plans.
Identify and execute actions from DMB discussions, complete assigned offline tasks, and escalate issues or blockers to maintain continuous improvement.
Ensure all S&O (Service & Operations) guidelines and best practices are consistently followed.

Qualifications: